Terms and Conditions

Booking policies

Please note that your credit card is only used as a guarantee. We will hold the total rental cost + a 3% service fee.

The total amount of your booking has to be paid before your departure.

You will receive an email with further instructions in order to proceed to payment. We accept wire transfers, Twint or credit cards (+3% service fee)

Extra housekeeping & bedding fees at the end of the stay:

  • CHF 30 per stay, for units 226, 328, 344 and 345
  • CHF 50 per stay, for unit 346 (“Grand Muveran”)

In the event of a longterm-stay, please note that housekeeping services can be provided at extra cost (special requests only, please contact us for more information)

#Cancellation policy- 1 to 4 nights stay :

If cancellation occurs 30 days (or more) before arrival date, cancellation is free. 

If cancellation occurs between 14 to 7 days before arrival, we will charge 50% of the total rental cost. 

If cancellation occurs 7 days or less before arrival, we will charge the full rental cost.

#Cancellation policy – 5 nights or more:

For long-term stays (5 days or more), you will be required to pay a deposit (30% of the total rental cost) at the time of your booking.

We will directly contact you for payment arrangements and we reserve the right to hold the total rental cost on your credit card.

If cancellation occurs 30 days (or more) before arrival, we will charge the 30% deposit. 

If cancellation occurs between 30 to 14 days before arrival, we will charge 50% of the total rental cost. 

If cancellation occurs 14 days or less before arrival ;or in the event of a no-show; we will charge the full rental cost. 

#Cancellation policy – early booking:

For early bookings, you will be required to pay a deposit (30% of the total rental cost) at the time of your booking.

We will directly contact you for payment arrangements and we reserve the right to hold the total rental cost on your credit card.

If cancellation occurs 30 days (or more) before arrival, we will charge the 30% deposit. 

If cancellation occurs between 30 to 14 days before arrival, we will charge 50% of the total rental cost. 

If cancellation occurs 14 days or less before arrival ;or in the event of a no-show; we will charge the full rental cost.

#Extending our stay or early departure

Extending your stay is possible, please contact the host for approval. 

If you decide to vacate the rental property earlier than planned, no refund will be made.

We invite you to read our general conditions of use which govern the navigation on this website.

General information
Our company maintains its website and takes the necessary measures to ensure its proper functioning.

Our company reserves the right to modify the content of its website in whole or in part, to delete it or to temporarily suspend its distribution at any time and without prior notice.

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Last modification of the general conditions; 08.02.2019