Terms and Conditions

Conditions of bookings

For all bookings, the total amount of your stay + 3% commission fee is hold on your credit card as a guarantee. Your credit card is therefore not charged, it is only used as a guarantee.

After your reservation, we will send you an email with all the necessary information to proceed with the payment. You have the possibility to pay for your stay :
– by bank transfer
– by Twint
– or by credit card (+3% commission fee)

The total amount of your stay has to be paid before your arrival.

For any specific requests, special arrangements or important changes related to a booking, a handling fee of 50 CHF may be applied.

Bedding and cleaning at the end of the stay, extra charge:

– 40 CHF / stay for studio 226, 328, 344, 345

– 60 CHF / stay for studio 346 (“Grand Muveran”)

For information (e.g. for a long stay), a cleaning service is possible on special request at an additional cost.

#Cancellation conditions for stays from 1 to 4 nights:

If the cancellation takes place 30 days before your arrival date, we will cancel without charge. If the cancellation takes place between the 29th day and the 14th day before your arrival, we charge 50% of the total amount of the stay. If the cancellation takes place between the 14th day and the day of the beginning of the stay or a no-show, we charge 100% of the total amount of the stay.

#Cancellation conditions for stays of 5 nights and more:

For long stays (5 nights and more), we will ask for a deposit of 30% of the total amount of your stay when you make your reservation.

We will contact you directly for the terms of payment and we reserve the right to guarantee the amount of the stay on your credit card. We will contact you directly for the terms of payment and we reserve the right to guarantee the amount of the stay on your credit card.

If the cancellation takes place from the reservation to 30 days before your arrival date, we will collect the 30% deposit paid. If the cancellation takes place between the 30th and 14th day, we charge a total of 50% of the amount of your stay. If the cancellation takes place between the 14th and the 14th day of arrival or if the customer does not show up, we charge a total of 100% of the total amount of your stay.

#Cancellation conditions for early bookings (reservations made more than one month in advance):

For all bookings made more than one month in advance, we will ask for a deposit of 30% of the total amount of your stay when you make your reservation.

If the cancellation takes place from the reservation to 30 days before your arrival date, we will collect the 30% deposit paid. If the cancellation takes place between the 30th and 14th day, we charge a total of 50% of the amount of your stay. If the cancellation takes place between the 14th and the 14th day of arrival or if the customer does not show up, we charge a total of 100% of the total amount of your stay.

#Extension or early departure:

An extension is possible with the agreement of the host. In case of early departure, no refund will be given.

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Last modification of the general terms and conditions; 28.01.2021